Service and Remote Support

The importance of service of the delivered systems is non negotiable thing. Being aware of this, we ensure that our customers will get the service they need wherever they go. We do have global agreements with the equipment suppliers. Additionally, we do have our own service team able to travel all around the world.
 
  • Below crucial systems are covered by Kongsberg Maritime and Can Makina elektrik all over the world:
  • K-Chief 600 Automation System
  • Power Management System
  • K-Gauge Tank Gauging System
  • Auto-Chief 600 Propulsion Control System
  • Below crucial systems are covered by Siemens and Can Makina elektrik all over the world:
  • Large Drives
  • Electrical Propulsion motors
  • Siemens Alternators
 
Also Can Makina Elektrik can deliver remote support systems for the vessels as an option when requested by the owner.
 
Saving cost and time trough remote diagnostic and analysis
 
Remote Support uses online system and health monitoring to provide our customer support with remote access to ensure systems reliability. The system is designed to address the challenges of establishing a secure and reliable remote session to the vessel control system via satellite communications. The technical solution is using well proven technology adapted to maritime environments.
 
Remote Support is available for Automation and Power Management System on board of the vessel.
 
  • Remote Support provides online service for instant analysis and assistance including:
  • Operational support and guidance
  • Inspection of onboard systems and interfaces
  • Preparation and investigation prior to service visits
  • Periodic test of connection including health care reports, 4 hour response time 24/7
  • Malware protection
  • Limited remote update of the systems onboard. (Provided the vessel is in “service” mode)
Service and Remote Support
Service and Remote Support
Service and Remote Support